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By Vangari Sai Sampath · Automation Specialist · Hyderabad, India  |  Last Updated: June 2026

How to Connect Zendesk and Salesforce

Complete step-by-step guide to automate your workflow between Zendesk and Salesforce using Make.com. Save hours of manual work with this powerful integration.

How to set up this integration (step-by-step)

1

Create a free Make.com account

Go to Make.com and sign up. The free plan includes 1,000 operations/month — enough for most automations.

Create free account →
2

Connect Zendesk as the trigger

In Make.com, create a new scenario. Search for Zendesk and choose your trigger event (e.g. "New message", "New record", "New row").

3

Connect Salesforce as the action

Add Salesforce as the next module. Map the data fields from Zendesk to the corresponding fields in Salesforce.

✓

Test and activate

Run a test with real data. Once it works, turn on the scenario. Make.com will run it automatically — no more manual work.

⚡ Automate Zendesk + Salesforce with Make.com →

Free plan · 1,000 ops/month · No credit card needed

About Zendesk and Salesforce

💬

Zendesk

Customer Support

Zendesk is the enterprise-grade customer support platform used by some of the world's largest companies including Airbnb, Uber, and Shopify. It offers ticketing, live chat, a knowledge base, and an AI-powered bot — all in one platform. Zendesk's integration with Make.com allows you to automate ticket workflows, escalations, and customer notifications.

  • Multi-channel ticketing (email, chat, social)
  • AI-powered chatbot (Zendesk Bot)
  • Self-service knowledge base
  • SLA management and escalation rules
  • 1,000+ marketplace integrations
14-day free trial Try Zendesk free →
☁️

Salesforce

Enterprise CRM

Salesforce is the world's #1 enterprise CRM platform, used by over 150,000 companies globally. It provides advanced tools for sales forecasting, pipeline management, customer service, and marketing automation. Salesforce is highly customisable and integrates with virtually every major business application via its AppExchange marketplace.

  • Advanced sales pipeline and opportunity tracking
  • AI-powered forecasting with Salesforce Einstein
  • AppExchange with 3,000+ integrations
  • Custom reports and real-time dashboards
  • Enterprise-grade security and compliance
30-day free trial Try Salesforce free →

⚡ Why connect Zendesk + Salesforce?

Connecting Zendesk and Salesforce with Make.com eliminates the manual work of copying data between the two tools. Automate data syncing, trigger actions in Salesforce when events happen in Zendesk, and build workflows that save your team hours every week — all without writing any code.

💡 Why Connect Zendesk and Salesforce?

In today's fast-paced business environment, manually transferring data between Zendesk and Salesforce can waste valuable time and introduce errors. By automating this connection, you'll:

  • Eliminate repetitive data entry tasks
  • Reduce human error and ensure data consistency
  • Free up your team to focus on high-value work
  • Scale operations without adding headcount
  • Get real-time visibility across your tools

Whether you're a small business owner, marketing manager, or operations lead, this integration will help you work smarter—not harder.

Don't have these tools yet? Start free.

Zendesk

14-day free trial

Enterprise support platform used by Airbnb, Uber, and Shopify.

Try Zendesk free →

Salesforce

30-day free trial

The world's #1 enterprise CRM used by 150,000+ companies.

Try Salesforce free →

⏱️ Calculate Your Time Savings

See how much time you can save by automating Zendesk + Salesforce. Adjust the values below to match your workflow.

18.3 Hours
Saved Per Month (220 hours/year)

That's equivalent to 5.5 full work days per month you can reclaim for strategic work!

✨ Generate a custom workflow with AI

Tell us your industry and get a personalised automation plan for Zendesk + Salesforce.

❓ Frequently Asked Questions

Get answers to common questions about connecting Zendesk and Salesforce.

How do I connect Zendesk and Salesforce?
The easiest way is through Make.com. Sign up for free, create a new scenario, add Zendesk as your trigger module, then connect Salesforce as the action. Map your data fields and activate. The entire setup takes 10-15 minutes with no coding required.
Is this integration free?
Yes! Make.com offers a generous free plan with 1,000 operations per month—enough for most small to medium teams. You don't need a credit card to sign up. Paid plans start at $9/month for higher volume needs.
Do I need coding skills?
Not at all. Make.com uses a visual drag-and-drop interface. You connect apps by selecting them from a menu and mapping fields with point-and-click simplicity. If you can use a spreadsheet, you can build this automation.
What can I automate between Zendesk and Salesforce?
Connecting Zendesk and Salesforce with Make.com eliminates the manual work of copying data between the two tools. Automate data syncing, trigger actions in Salesforce when events happen in Zendesk, and build workflows that save your team hours every week — all without writing any code.
What is Zendesk used for?
Zendesk is the enterprise-grade customer support platform used by some of the world's largest companies including Airbnb, Uber, and Shopify. It offers ticketing, live chat, a knowledge base, and an AI-powered bot — all in one platform. Zendesk's integration with Make.com allows you to automate ticket workflows, escalations, and customer notifications.
What is Salesforce used for?
Salesforce is the world's #1 enterprise CRM platform, used by over 150,000 companies globally. It provides advanced tools for sales forecasting, pipeline management, customer service, and marketing automation. Salesforce is highly customisable and integrates with virtually every major business application via its AppExchange marketplace.
How reliable is this integration?
Make.com maintains 99.9% uptime and handles error retry logic automatically. You'll get email alerts if something fails, and the platform logs every execution for debugging. Most users report zero downtime after setup.
Can I customize the automation?
Absolutely. You can add filters, conditions, loops, and data transformations. Make.com supports advanced logic like "only run on weekdays" or "if value > $100, send to manager." The platform scales from simple to complex workflows.
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About the author — Vangari Sai Sampath · Automation & SaaS Specialist

Vangari Sai Sampath built Integration Directory to help businesses automate their SaaS workflows without writing code. Based in Hyderabad, India, he has hands-on experience with Make.com, Zapier, and 50+ tools covered in this directory, helping teams set up no-code automations that save hours every week.

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