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By Vangari Sai Sampath · Automation Specialist · Hyderabad, India  |  Last Updated: June 2026

How to Connect Jira and Intercom

Complete step-by-step guide to automate your workflow between Jira and Intercom using Make.com. Save hours of manual work with this powerful integration.

How to set up this integration (step-by-step)

1

Create a free Make.com account

Go to Make.com and sign up. The free plan includes 1,000 operations/month — enough for most automations.

Create free account →
2

Connect Jira as the trigger

In Make.com, create a new scenario. Search for Jira and choose your trigger event (e.g. "New message", "New record", "New row").

3

Connect Intercom as the action

Add Intercom as the next module. Map the data fields from Jira to the corresponding fields in Intercom.

✓

Test and activate

Run a test with real data. Once it works, turn on the scenario. Make.com will run it automatically — no more manual work.

⚡ Automate Jira + Intercom with Make.com →

Free plan · 1,000 ops/month · No credit card needed

About Jira and Intercom

🔵

Jira

Dev Project Management

Jira is the industry-standard project management tool for software development teams. Built by Atlassian, it supports agile methodologies including Scrum and Kanban. Engineering teams use Jira to plan sprints, track bugs, manage releases, and report on velocity. It integrates tightly with GitHub, Bitbucket, Confluence, and 3,000+ other tools.

  • Scrum and Kanban boards for agile teams
  • Bug tracking and issue management
  • Sprint planning and velocity reporting
  • Roadmaps and release management
  • 3,000+ integrations via the Atlassian Marketplace
Free for up to 10 users Try Jira free →
🔧

Intercom

SaaS Tool

Intercom is a popular SaaS tool used by thousands of teams to improve productivity and automate workflows. Connect it with other tools using Make.com to save time and reduce manual work.

  • Core Intercom features
  • Integrates with Make.com for automation
  • Cloud-based — access from anywhere
  • Free plan or trial available
Free plan available Try Intercom free →

⚡ Why connect Jira + Intercom?

Connecting Jira and Intercom with Make.com eliminates the manual work of copying data between the two tools. Automate data syncing, trigger actions in Intercom when events happen in Jira, and build workflows that save your team hours every week — all without writing any code.

💡 Why Connect Jira and Intercom?

In today's fast-paced business environment, manually transferring data between Jira and Intercom can waste valuable time and introduce errors. By automating this connection, you'll:

  • Eliminate repetitive data entry tasks
  • Reduce human error and ensure data consistency
  • Free up your team to focus on high-value work
  • Scale operations without adding headcount
  • Get real-time visibility across your tools

Whether you're a small business owner, marketing manager, or operations lead, this integration will help you work smarter—not harder.

Don't have these tools yet? Start free.

Jira

Free for up to 10 users

The industry-standard project tracker for software dev teams.

Try Jira free →

Intercom

Free plan available

Connect Intercom with Make.com to automate your workflows.

Try Intercom free →

⏱️ Calculate Your Time Savings

See how much time you can save by automating Jira + Intercom. Adjust the values below to match your workflow.

18.3 Hours
Saved Per Month (220 hours/year)

That's equivalent to 5.5 full work days per month you can reclaim for strategic work!

✨ Generate a custom workflow with AI

Tell us your industry and get a personalised automation plan for Jira + Intercom.

❓ Frequently Asked Questions

Get answers to common questions about connecting Jira and Intercom.

How do I connect Jira and Intercom?
The easiest way is through Make.com. Sign up for free, create a new scenario, add Jira as your trigger module, then connect Intercom as the action. Map your data fields and activate. The entire setup takes 10-15 minutes with no coding required.
Is this integration free?
Yes! Make.com offers a generous free plan with 1,000 operations per month—enough for most small to medium teams. You don't need a credit card to sign up. Paid plans start at $9/month for higher volume needs.
Do I need coding skills?
Not at all. Make.com uses a visual drag-and-drop interface. You connect apps by selecting them from a menu and mapping fields with point-and-click simplicity. If you can use a spreadsheet, you can build this automation.
What can I automate between Jira and Intercom?
Connecting Jira and Intercom with Make.com eliminates the manual work of copying data between the two tools. Automate data syncing, trigger actions in Intercom when events happen in Jira, and build workflows that save your team hours every week — all without writing any code.
What is Jira used for?
Jira is the industry-standard project management tool for software development teams. Built by Atlassian, it supports agile methodologies including Scrum and Kanban. Engineering teams use Jira to plan sprints, track bugs, manage releases, and report on velocity. It integrates tightly with GitHub, Bitbucket, Confluence, and 3,000+ other tools.
What is Intercom used for?
Intercom is a popular SaaS tool used by thousands of teams to improve productivity and automate workflows. Connect it with other tools using Make.com to save time and reduce manual work.
How reliable is this integration?
Make.com maintains 99.9% uptime and handles error retry logic automatically. You'll get email alerts if something fails, and the platform logs every execution for debugging. Most users report zero downtime after setup.
Can I customize the automation?
Absolutely. You can add filters, conditions, loops, and data transformations. Make.com supports advanced logic like "only run on weekdays" or "if value > $100, send to manager." The platform scales from simple to complex workflows.
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About the author — Vangari Sai Sampath · Automation & SaaS Specialist

Vangari Sai Sampath built Integration Directory to help businesses automate their SaaS workflows without writing code. Based in Hyderabad, India, he has hands-on experience with Make.com, Zapier, and 50+ tools covered in this directory, helping teams set up no-code automations that save hours every week.

More about Integration Directory →